FAQ
Search our FAQ for answers to anything you might ask.
Basics
Yes, you've come to the right place! Clounote Online Ordering System can help you manage your customer's orders of your business no matter are they placed via the website, iOS app, or Android app. Clounote online ordering system will help you to manage your customer orders, couriers delivery flow, receipts, discounts, promos, and many more processes.
You can have any amount of stores within one country. All of these stores can be added to the system. If with time more stores want to join your delivery business, you can add them in no time.
You can launch your own online ordering system Live in 7 days
After the customer submits the payment, the restaurant/store will receive a push notification about the order. After the restaurant/store confirms the order, its status will be changed in the customer’s "Order History" details.
Once the order is ready to deliver, the restaurant/store can assign an available driver, in the same time driver will get a push notification about the new order with routing details.
For the delivery orders, customers can track their orders on the live map. This live customer tracking option will be enabled automatically once the Driver collects the order from the restaurant/store.
Yes! You can set up everything you need.
Yes! You are getting 90 days Free trial period.
Yes, 24/7 live support and digital marketing support whenever you need it.
Payment
Credit card fees are only applicable if you are making payments through the system, and the bank will deduct these fees from each order before deposit into your account, just like your retail processing account.
If the order is a “Cash on Delivery” order, you pay just the $0.25 and you are responsible for collecting the payment in person, however, you want.
Just $80 per month per outlet.
So you had your reasons for not renewing subscription before it ends and all apps stopped working (everything is deleted and no access to your customer details). We will keep you reminded of the Subscription Renewal before the end of each month. This means once you make the payment, your apps are renewed automatically.
This system cost includes: full eCommerce website, online ordering app, resturant order management app and driver app.
Our fee is simply the $80 per month and $0.25 per order transmission fee.
Account settings
1. Menu Item: 600 x 600 px
2. Toppings: 100 x 100 px
3. Categories: no image
4. Restaurant logo: 600 x 600 px
Technology
No, but we keep it on the most secure platform host in the world.
Yes, you can use your domain. If you don’t have one, you can buy one.
